1. Commitment to Security

We employ industry-leading security measures, including encryption, firewalls, and multi-factor authentication, to ensure client data and transactions remain secure and private.

2. Client Confidentiality

All client information is treated with strict confidentiality. We adhere to global banking confidentiality standards and will never disclose client data without consent, except as required by law.

3. Ethical Conduct

Lunaris operates under a strict code of ethics, ensuring transparency, integrity, and professionalism in all dealings.

4. Anti-Money Laundering (AML) & KYC Compliance

We comply fully with AML regulations and perform rigorous Know Your Customer (KYC) checks to prevent fraud, terrorism financing, and other financial crimes.

5. Fair Banking Practice

We commit to fairness, non-discrimination, and clarity in all our product offerings and client interactions.

6. Dispute Resolution

Client concerns or disputes are addressed promptly through a structured escalation and resolution process, ensuring satisfaction and fairness.

7. Service Availability

Our banking platforms are available 24/7 with routine maintenance scheduled in advance. We strive for 99.99% uptime.